OFFICIAL STORE OF THE BLACK WIDOW

Black Widow Return Policy

If there is a problem with your order, please contact us immediately at store@blackwidowbilliards.com.

Here at the Black Widow Store, our goal is to make sure that when you purchase a product from the Black Widow you are 100% satisfied with the entire buying experience.  If you are unhappy with the product, contact us immediately so we can arrange to solve the problem.

If for any reason you are not satisfied with your purchase from the Black Widow Store you may return the item(s) in NEW, UNUSED, AND ORIGINAL CONDITION for 30 days. Your credit will be issued in the same form that payment was made for the item.

For your protection please be sure to try and send back the item in the original shipping container or pack the product so there is no chance of damage occurring during the return process.

The original shipping charges are non-refundable. If the items purchased fell under the free shipping over $99, the actually incurred shipping charges will be deducted from the refund.  Return shipping is the responsibility of the customer, and the items should be fully insured to cover the possibility of any damage during shipping. 

Please note that if a refund is requested it takes 3-5 business days to process from the time we receive your item(s) back into stock. This gives our return department and quality control the time they need to personally handle each return. Videos, DVD’s, books, personalized or special order items are non-refundable; however exchanges for the same title is allowed in case the DVD or video is defective or damaged in transit. The cost of any cue or shaft customizations is non-refundable. This includes the cost for tip changes or other customizations.

Damaged Goods
If a package is delivered to you damaged please note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim.

If the package is damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing. If the package is damaged to an extent the merchandise may be damaged, refuse delivery and contact us at

If you find an item damaged after delivery, retain shipping carton and all packing material and notify the carrier and the Black Widow Store immediately. Here at the Widow Store we ship all cues and shafts in a very heavy duty tube that we have had little, if any, shipping problems with to insure your new cue or shafts arrive safely. Neither the Black Widow Store nor our partners are responsible for any delay caused by the shipping company. We will help replace products in a timely manner, as our goal is your customer satisfaction.

Shortage
Although we have an order verification process, sometimes an error will occur. Please inspect your shipment carefully upon arrival. Unpack your order, inventory all items ordered, and report any shortage immediately. If it is a small part or item you are missing, please look carefully throughout the package and packaging material as small items can shift during the shipping process. Customers have 5 days from delivery to report any discrepancy between what was ordered and what was actually shipped.

Shipping Errors
Your satisfaction is very important to us. Please notify our sales team immediately email for a prompt resolution at (my email).

 If you have ordered multiple items that are different brands, you may have multiple packages being sent to you.  If an item is not currently in stock, we will be drop shipping them from the manufacturer, which may cause a later delivery date for your items.  If your order is short items, check the packing slip and there would be a note saying if your items will arrive at different times.

If an item is missing or a wrong item has been shipped due to our error, the problem will be corrected at our shipping expense. The Black Widow Store will pay for the pick-up of the wrong item as well as the delivery of the correct item. If you have inadvertently ordered the wrong item or wrong type due to customer error, the customer will be liable for shipping expenses to and from the Black Widow Store to correct the problem.